Your trust matters to us - here's how we handle your info
Look, we get it - nobody actually enjoys reading these things. But since you're here, we figured we'd make it worth your while and just be upfront about everything.
At Lumare Tharcanum Auto Repair, we've been working on European imports and performance vehicles since way back, and over the years we've built our reputation on trust. That means being straight with you about how we handle your personal info and vehicle data.
This policy covers what we collect when you work with us, why we need it (spoiler: mostly to fix your car properly), and what we do - and don't do - with it. We're based in Vancouver, BC, so we follow Canadian privacy laws including PIPEDA.
When you bring your ride in or reach out to us, we'll need the basics:
To work on your car properly, we track:
If you're using our website or emailing us:
Pretty straightforward really - we use your info to do what you hired us for and keep things running smooth:
We're pretty protective of your info, but there are times we need to share it. Here's who might see your data and why:
When we're sourcing parts for your European import or performance build, we share your vehicle specs and VIN with trusted suppliers. That's how we make sure you get the exact right part for your specific model.
Sometimes we need to consult with specialized diagnostic services or the vehicle manufacturer's technical support. We'll share relevant vehicle data but only what's necessary to solve the problem.
Your payment info goes through secure payment processors. We don't store your full credit card details on our systems - that's handled by certified payment providers.
If you're making an insurance claim, we'll provide repair documentation and estimates as needed. Only with your authorization though.
If law enforcement or regulatory bodies require it, or if there's a legitimate legal process, we'll comply with lawful requests for information.
Here's the deal with your vehicle records - they're actually super important, especially when you're dealing with classic restorations or performance builds.
We maintain detailed service records including:
You can request copies of your vehicle's service history anytime. Just give us a call or stop by. We'll provide you with everything we've got on file - it's your vehicle's history after all.
We typically maintain vehicle records for at least 7 years after the last service, which is standard practice in the industry and meets legal requirements. For classic restorations, we often keep records indefinitely since they add value to the vehicle's provenance.
We take security seriously - both for your vehicle and your data. Here's what we do to keep everything locked down:
We use PCI-compliant payment processors, which means your credit card info is handled according to strict security standards. We don't store your full payment details on our systems.
Our team's trained on privacy best practices and data handling procedures. Everyone who works here understands the importance of keeping your information confidential.
Our website uses cookies - those little data files that help websites remember you and work properly. Here's the breakdown:
These are necessary for the site to function. They help with things like:
We use basic analytics to understand how people use our site - stuff like which pages are most popular or where folks are getting stuck. This helps us make the site better. The data's anonymous and we're not tracking you individually.
You can control cookies through your browser settings. Keep in mind that blocking all cookies might make some parts of the website not work as smoothly. Most browsers let you:
Under Canadian privacy law (PIPEDA), you've got rights when it comes to your personal information. Here's what you can do:
You can request to see what personal information we have about you and your vehicle. We'll provide it within a reasonable timeframe.
If something in your records is wrong or outdated, let us know and we'll fix it. Accurate records are important to us too.
You can request deletion of your data, though we might need to keep some records for legal or business reasons (like warranty info).